NDIA connectivity is not only a technical integration problem — it is a trust problem. Providers, vendors, and the Agency all need confidence that plan data, claims, and identity information are protected in transit and at rest, and that access is limited to authorised systems and people.
What ISO 27001:2022 signals
ISO/IEC 27001 is an internationally recognised standard for information security management systems (ISMS). Certification means an organisation has defined policies and controls for risk, access, incident response, supplier management, and continuous improvement — and that those controls have been independently audited against the standard.
Care Access is certified to ISO 27001:2022. For customers evaluating an NDIA API aggregator, that certification sits alongside NDIA approval as evidence that security is built into how we operate the connection layer, not bolted on after the fact.
Australian-hosted data
Where NDIS-related data is stored and processed matters for many providers and software partners. Care Access hosts data in Australia, aligning operational practice with expectations around sovereignty and local compliance conversations that often accompany NDIA and disability-sector procurement.
Security as part of the aggregator value
Building a direct Digital Partner integration means owning not only API code but also the security program around it: logging, access reviews, vulnerability management, and evidence for audits. Partnering with a certified aggregator shifts much of that load to a specialist whose ISMS is already scoped to NDIA connectivity.
When you compare options, ask how security is evidenced (certification scope and currency), where data resides, and how changes to NDIA APIs are absorbed without weakening controls. Those questions matter as much as feature lists when the product sits on the path between your systems and the Agency.
Learn more about our company and certification on the About page, or explore how our Services & Solutions map to different integration depths.