NDIA-Approved NDIS API Aggregator

The Complete NDIS Integration Suite for Providers & Vendors

Care Access connects your existing systems directly to NDIA APIs, giving you real-time NDIS data, automated claiming, and secure, Australian-hosted processing with minimal internal IT effort.

What is Care Access? An NDIA-approved managed service that sits between your systems and the NDIA, so you get API connectivity, automation, and compliance without building a direct Digital Partner integration.

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NDIA-approved · ISO 27001:2022 · Australian-hosted data

Diagram showing Care Access connecting NDIS to ACP, CA Database, and CA Lite service tiers
How Care Access sits between NDIA and your systems — connecting providers and vendors through ACP, CA Database, and CA Lite.

Who we help

Designed for Small to Large NDIS Providers and Software Vendors

I'm a provider I'm a software vendor

As an NDIS provider or software vendor, you can connect directly to the NDIS API platform through Care Access. Our NDIS API integration gives you secure, real-time access to NDIA data, allowing you to verify NDIS plan types, identify PACE participants, and instantly confirm plan consent with a single request.

With event-based NDIS API notifications, you'll stay informed about plan end dates, service booking changes, and PACE endorsement updates, without manually monitoring the portals.

Through our flexible NDIS software integration, you can design custom workflows that reduce human error, ensure compliance, and fully automate your NDIS billing and claims processes.

Our system's core features

Real-time payment access

View and manage NDIS payment requests instantly.

Automated claims lodgement

Claims submitted automatically, based on service level.

Auto assessment

Payment requests assessed, approved, or rejected via NDIS API integration.

Smart alerts

Event-based notifications for participant and plan changes.

Audit & reporting

Clear, detailed reporting and audit trails, based on service level.

Local & secure

Australian-based data storage and processing for full compliance.

The problem

Manual Processes Slow Claims, Cash Flow and Compliance

Without direct NDIA integration, providers rely on portals, spreadsheets, and manual data entry — creating delays, rejected claims, and limited visibility.

  • Missed or rejected claims impacting revenue and cash flow
  • Multiple systems with inconsistent participant and plan data
  • Heavy admin burden to stay on top of PACE updates
  • Leadership lacking real-time insight across programs

Our solution

NDIS API Integration as a Managed Service

A single, secure connection into NDIA systems, with automation and reporting layered on top, so your teams keep working from the tools they already know.

  • Real-time plan, consent, and PACE data via NDIA APIs
  • Automated payment requests and claims lodgement
  • Configurable workflows to match your business rules
  • Australian-hosted data, ISO-aligned security

Service tiers

Choose the Level of Integration That Fits Your Organisation

All options include secure Australian hosting and NDIA API connectivity. The difference is how much you automate and how deeply we integrate with your existing systems.

Which tier do I need? ACP for CRM-integrated claiming, CA Database for scheduled data without CRM, CA Lite for developer API access, and Notifications Only for event alerts.

Capability ACP CA Database CA Lite Notifications
Best for Providers with CRM Data without CRM Vendors & technical teams Event alerts only
CRM integration Yes No Optional / DIY Optional
API depth Full NDIA endpoints Scheduled data feeds Native-like endpoints Notifications APIs
Claims automation Yes Limited Build your own No
Digital Partner required? No No No No

ACP

Agency Care Package

Full CRM-connected NDIS API integration for agencies that need end-to-end claiming and workflow automation.

  • Seamless NDIS API integration with your CRM
  • Direct collaboration with our dev team
  • Salesforce managed package included
  • Full access to all NDIA API endpoints
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CA - Database

Standalone Solution

Scheduled NDIA data delivery into Australian-hosted databases when you do not need CRM integration.

  • Scheduled NDIS data delivery, no CRM needed
  • Populates Australian-hosted databases
  • Includes balances & participant info
  • Clean, ready-to-upload export files
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CA Lite

Low-Cost API Access

Affordable NDIA-like endpoints for software vendors and technical teams building their own integrations.

  • No independent DPO connection needed
  • Endpoints replicate native NDIA APIs
  • Full test environment for proof-of-concept
  • Generous monthly transaction limits
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Notifications Only

Event-Based Alerts

Subscribe to NDIA event notifications for plan and booking changes without becoming a Digital Partner.

  • No need to become a Digital Partner
  • Real-time plan & booking updates
  • Delivered system-ready or via email
  • Minimal setup, easy integration
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Partner marketplace

Plan Access

Your Trusted NDIS Marketplace

Plan Access is a complementary NDIS marketplace product. For Care Access API integration and claims automation, use Request a Live Demo above.

  • Seamless NDIS marketplace for participants and providers
  • Integrated NDIS funding checks for fast eligibility confirmation
  • Large range of NDIS consumables and support products
  • Fast, reliable delivery across Australia
  • Secure, easy-to-use NDIS payment process
  • Open to both registered and unregistered NDIS vendors
Explore Plan Access Request a Live Demo

FAQ

Frequently asked questions

What is Care Access?

Care Access is an NDIA-approved NDIS API aggregator that connects providers and software vendors to NDIA systems for automated claims, plan checks, and compliance without building a direct NDIA integration.

Which Care Access tier do I need?

Choose ACP for full CRM integration, CA Database for scheduled data without CRM, CA Lite for low-cost API endpoint access, or Notifications Only for event-based NDIA alerts.

Do I need to become an NDIS Digital Partner?

No. Care Access provides managed NDIA API connectivity, so most customers do not need an independent Digital Partnership Office connection.

Where is Care Access data hosted?

All Care Access data is hosted in Australia, supporting local compliance requirements and NDIA-aware security practices. Care Access maintains ISO 27001:2022 certification.

How long does ACP onboarding take?

Timelines vary by CRM complexity, but Care Access works directly with your team to scope integration, configure workflows, and go live with NDIA API connectivity as a managed service.

Can software vendors use Care Access?

Yes. Software vendors commonly use CA Lite or ACP to offer NDIA connectivity inside their products without building and maintaining a direct NDIA integration.

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