Our Story, your service.

We started Care Access because we realised that the NDIS claims process was costing Disability Sector practitioners and providers an unnecessary amount of time, energy and resource.

We developed a unique process to smooth things out – offering seamless NDIS integration as a managed service, through our trusted platform.

For the provider or practice this means plans created autonomously, errors or omissions in your claims detected and fixed, and all this easy-to-use functionality wrapped up in one intuitive interface. With fast-tracked claims, fewer rejections, and less time, money and effort spent on admin – providers can focus more on their primary job, it’s as simple as that.

If you’re a provider that has existing infrastructure and applications, but can’t integrate directly without significant cost – Care Access is perfect for you. It’s about connecting you directly, seamlessly and cost-efficiently to the NDIA.

Our solution is a valuable cost-saver for large agency providers and small practitioners alike. Larger providers will enjoy a fully integrated service hub with end-to-end claim processing. Whereas small providers with less than 500 cases a month will find our intuitive entry level web interface a useful efficiency tool.

On the topic of cost-saving, we also consider ourselves an ethical choice, with unlimited transactions per case – all charged to the provider.

As for talent, we have a hyper-experienced team – to whom industry technology and software is second nature, and industry knowledge second to none. Collectively we have over 100 years of IT and process optimisation experience, all ready to share with you.

We’re also proud to be privately owned and based in Melbourne, with all data kept and managed inside Australian borders.

We pride ourselves on maintaining a current ISO compliance certification and have a fulltime cyber security expert who closely monitors our in-house development teams to ensure adherence to both ISO and NDIA cyber security standards.

At Care Access, we understand the importance of data security, which is why we emphasise that our customers are responsible for the security of the data within their systems. As part of our commitment to maintaining a high level of security, we require that all data be hosted within Australia, ensuring compliance with local regulations. This also applies to email content, providing an added layer of protection for your sensitive information.
By partnering with Care Access, NDIA providers can confidently access our managed service, knowing that their data security is a top priority. We strive to offer a reliable and secure platform that meets the stringent requirements of both ISO and NDIA standards.

Key personnel

Andrew Henderson
Andrew Henderson


Andrew has over 20 years of experience in Technology products and services businesses. Having worked in Asia in the early 2000’s he returned to Australia to found Phoenix IT&T Consulting Pty Ltd, where he was CEO and Executive Director for 13 years. Phoenix was sold to ASX-listed DWS Limited in 2015 with 240 consultants at the time of the sale. Andrew has a Diploma in Financial Markets, and a Master of Science (Information Technology), he is a Member of the Australian Institute of Company Director and a Senior Associate of FINSIA. Currently, Andrew is currently Chair of 8Squad a salesforce boutique implementation partner, and also Co-Founder of Chorum a Salesforce ISV focused on assisting companies with customer retention

Michael Norster
Michael Norster

Non-Executive Director

Michael Norster has been and is the major driving force in forming a number of successful, start-up, Australian businesses. Michael founded the Australian Energy group of companies that traded under the name Powerdirect in 1997. He was the major shareholder in that group from ASX listing in 2001 until its completed sale to Ergon Energy in early 2006. He is the founder and executive chairman of the Green Generation group of private companies which commenced in 2010. The group owns electricity retailer Blue NRG and renewable energy developer and risk manager GG Renewable Energy. In addition to AD1Holdings (ASX:AD1), a software as a service platform provider, Michael was also the seed investor in the information technology recruitment company Primex Solutions Pty Ltd. He has assisted in the formation and establishment of one of Australia’s largest telecommunications carriers Axicorp Pty Ltd (which became Primus Telecommunications) and was a director and shareholder in Hotkey Internet Services Pty Ltd (all now a part of Vocus Communications).Michael is also the non executive director of 8 Squad Pty Ltd a boutique Australian based Salesforce.com implementation provider

Shannon Mafodda

Operations Manager

Shannon is a Senior project and technology manager with a proven track record of delivery across multiple sectors. A specialist in business development, project procurement, design, pre-project documentation, project management and post-project documentation Shannon has solidified his position in the industry. With a keen eye for detail and an extensive technical background coupled with the necessary skill set to develop and deliver complex projects, Shannon heads up our day to day operations.

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