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What is CareAccess?

Care Access is a technology solution that quickly and efficiently connects NDIS providers directly to the NDIA APIs, enabling digital transition, reducing administrative burden, and speeding up payments. Our platform utilises an ethical pricing model to assist all levels of NDIS providers and software vendors in automating their claim and payment processes.

What are the primary benefits of using Care Access?

The primary benefits of using Care Access are accelerated claims and payments, a significant reduction in administrative overhead, and the elimination of processing errors that lead to rejections. This enables NDIS providers to focus on service delivery rather than being hindered by manual administrative tasks.

How does Care Access work to solve the claims issue?

Care Access provides the proven technical platform and know-how required to connect to the new NDIA APIs, bypassing the need for NDIS providers and software vendors to build custom technical resources or incur high development costs. Our solution handles the complex integration, allowing your existing CRM, client management platform, or plan management solution to communicate directly with the NDIA.

What exactly are the NDIS APIs?

API stands for Application Programming Interface. In the context of the NDIS, these are the digital interfaces that allow different software systems (like Care Access and the systems used by NDIS providers or software vendors) to interact with and securely obtain data from the NDIA. View the official NDIA APIs and documentation here.

Will NDIS providers need new Practice Management Software to use Care Access?

No, NDIS providers will not need to change their existing Practice Management Software or CRM. Care Access is designed to seamlessly integrate with your existing solution, acting as the middleware that connects it to the NDIA APIs.

Does Care Access intervene with the payment procedures or bank account details of NDIS providers?

No, Care Access does not intervene with the financial relationship or payment procedures between the NDIS provider, the participant, or the NDIS. The provider's existing bank account and payment setup remain exactly the same.

Is data from NDIS providers safe and secure with Care Access?

Yes, provider data is safe. Care Access uses only Australian hosted services and our platform adheres to the stringent international standards of ISO27001 and ISO27017 for information security and cloud services security.

Can payment requests be automated in real-time?

Yes, Care Access enables real-time automation. The platform can automatically create plans and identify/rectify common claim errors or omissions before an NDIS provider or software vendor lodges a payment request, drastically reducing exception management.

Can NDIS providers still use bulk uploads for payment requests?

Yes, Care Access supports bulk uploads. We provide a template that allows NDIS providers to automate bulk payment requests. Our platform also verifies the file before submission, ensuring no errors or omissions are present that could delay the payment request.

How do NDIS providers join and begin using Care Access?

Joining involves a simple onboarding process. Our Sales and technology experts will advise the NDIS provider or software vendor on the best method of connection to the NDIA APIs that aligns with their current business structure and technical solutions.

How long does the Care Access platform integration take?

The time required for configuration and integration depends on the type of solutions used by the NDIS provider or software vendor and the number of NDIA APIs they wish to connect to. Our team will provide a clear timeline during the initial advisory phase.

What are the fees charged by Care Access?

Care Access uses a simple, ethical three-tier fee structure:Configuration Fee: To integrate the provider or vendor solution with the platform (also applies when adding new services).Platform Access Fee: Charged annually.Per Case Fee: Charged monthly (A case is defined as an individual participant number).

Can the Payment Request be automated in real-time ?

Yes, Care Access can automatically create plans, identify and rectify claim errors or omissions for providers and practitioners when lodging payment requests.

How does Care Access prevent payment request rejections due to participant data errors?

Care Access eliminates rejection headaches by checking the participant's information directly with the NDIA API before the NDIS provider completes the service booking or claim process. Our platform confirms the participant's management type (agency, self, or plan-managed) and fund availability. This upfront verification prevents a service delivery that the provider might not quickly get paid for, saving time and reducing exception management.