Services & Solutions

The complete NDIS integration suite for providers & vendors

Care Access connects your existing systems directly to NDIA APIs, giving you real-time NDIS data, automated claiming, and secure, Australian-hosted processing with minimal internal IT effort

CA Lite-4
WHO WE HELP
Designed for small to large NDIS providers and software vendors

As an NDIS provider or software vendor, you can connect directly to the NDIS API platform through Care Access. Our NDIS API integration gives you secure, real-time access to NDIA data,  allowing you to verify NDIS plan types, identify PACE participants, and instantly confirm plan consent with a single request.

With event-based NDIS API notifications, you’ll stay informed about plan end dates, service booking changes, and PACE endorsement updates,  without manually monitoring the portals.

By leveraging NDIS claims automation and data integration, you can access detailed NDIA reporting on your participants, streamline claims management, and eliminate the need to log in to My Place or My Provider Portal.

Through our flexible NDIS software integration, you can design custom workflows that reduce human error, ensure compliance, and fully automate your NDIS billing and claims processes, empowering your platform to operate with greater speed, accuracy, and efficiency.

OUR SYSTEM'S CORE FEATURES
  • Real-time payment access — view and manage NDIS payment requests instantly.
  • Automated claims lodgement — claims submitted automatically (based on service level).
  • Auto assessment — payment requests assessed, approved, or rejected via NDIS API integration.
  • Smart alerts — stay updated with event-based notifications for participant and plan changes.
  • Audit & reporting — clear, detailed reporting and audit trails (based on service level).
  • Local & secure — Australian-based data storage and processing for full compliance.
  • 24/7 monitoring — continuous transaction tracking and instant alerts.
PROBLEM

Manual processes slow claims, cash flow and compliance

Without direct NDIA integration, providers rely on portals, spreadsheets, and manual data entry. That creates delays, rejected claims, and limited visibility across teams and regions.

  • Missed or rejected claims impacting revenue and cash flow.
  • Multiple systems with inconsistent participant and plan data.
  • Heavy admin burden to stay on top of PACE updates.
  • Leadership lacking real-time insight across programs and services.
OUR SOLUTION

NDIS API integration as a managed service

Care Access gives you a single, secure connection into NDIA systems, with automation and reporting layered on top — so your teams can work from the tools they already know.

  • Real-time plan, consent, and PACE data via NDIA APIs.
  • Automated payment requests and claims lodgement (per service level).
  • Configurable workflows to match your business rules.
  • Australian-hosted data, ISO-aligned security and NDIA-aware governance.
SERVICE TIERS
Choose the level of integration that fits your organisation
All options include secure Australian hosting and NDIA API connectivity. The difference is how much you automate and how deeply we integrate with your existing systems.

ACP

Agency Care Package

 

ENQUIRE FOR PRICE

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  • Seamless NDIS API integration with your CRM via the Care Access middleware platform.

  • Use existing workflows with optional custom data enhancements.

  • Direct collaboration with our in-house development team for smooth integration.

  • Salesforce managed package included, with custom flows and APEX automation.

  • Accurate data alignment between My Provider and My Place portals.

  • ACP scales to support providers of any size.

  • Full access to all functional NDIA API endpoints.

  • Supports Agency-managed and plan-managed participants.

CA - Database

Standalone Solution

 

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  • Receive up-to-date NDIS data directly from the NDIA on a scheduled basis.

  • No CRM integration required — works independently using the Care Access platform.

  • Automatically populate Australian-hosted databases (cloud or on-premise) with key NDIS service-booking data.

  • Includes essential details like status, allocated funds, remaining balances, and participant information across one or multiple provider numbers.

  • Easily integrate into your existing systems with clean, user-friendly export files ready for upload.

  • Stay effortlessly updated with the latest NDIA information and streamline your NDIS data workflows with CA-Database.

CA Lite

Low-cost access to NDIA API endpoints

 

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  • Removes the need to establish an independent connection through the NDIS Digital Partnership Office, reducing integration costs.

  • Provides CA Lite endpoints that closely replicate native NDIS API endpoints, enabling independent coding by technical teams.

  • Includes a comprehensive endpoint reference guide and test cases to support accurate integration.

  • Offers a fully functional NDIA API test environment for proof-of-concept and validation before deployment.

  • Supports flexible assistance levels, with optional provider support based on integration requirements.

  • Includes generous monthly API transaction limits under a fair-use policy.

  • Gives NDIS and software providers affordable, efficient access to NDIA API endpoints through CA Lite.

Notifications Only

Effortlessly subscribe to event-based notifications directly from the NDIA

 

 

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  • Subscribe to NDIA event-based notifications without becoming an NDIS Digital Partner.

  • Get real-time updates for plan end dates, service bookings, budgets, statuses, and PACE provider changes.

  • Keep participant data accurate and up to date across your systems.

  • Receive notifications in system-ready format or directly via email.

  • Integrate NDIA event data into existing systems with minimal setup.

  • Improve data alignment and participant oversight using the CA Notifications Platform.

  • Simplifies access to NDIA event and participant information.

Plan Access

Your Trusted NDIS Marketplace

 

 

 

EXPLORE PLAN ACCESS

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  • Seamless NDIS marketplace for participants and providers.

  • Integrated NDIS funding checks for fast eligibility confirmation.

  • Large range of NDIS consumables and support products.

  • Fast, reliable delivery across Australia.

  • Secure, easy-to-use NDIS payment process.

  • Open to both registered and unregistered NDIS vendors.

  • Supports participant choice, control, and independence.

  • Explore Plan Access

Discover Care Access in Action

Request a live demo to explore how our NDIS API integration can streamline claims and participant management.

  • Australian hosting & ISO-aligned security
  • Seamless NDIA connectivity
  • Designed for providers and vendors

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